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GenAI to your company's most tiresome challenges

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Nortal Tark

Take the AI fast-track to business optimization.

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GenAI Solutions

GenAI solutions based on telecom industry needs

01. for customer success

Seamless GenAI Assistant

02. for legal and compliance

Gen Al Regulatory Assistant

03. company-wide

Document generator and validator

300-300
“AI solutions are here to stay, so we must find good ways to incorporate them in our everyday processes. For us, transforming knowledge management across various platforms and external websites was the perfect place to start.”​

Raul Hanson
Head of IT at TalTech University

300-300

This project has provided us with valuable insights into current AI models and their capabilities. It marks an important step in identifying how and where AI can be most effectively applied to maximize benefits, with the goal of improving both efficiency and the quality of services in the future, allowing citizens, MPs, and parliamentary staff to save time and work more productively.

Karl-Morten Koppel
Head of IT systems of the Parliament of Estonia

300-300

Exceptionally smooth cooperation with Nortal engineers ensured a rapid Nation-wide launch of the well-functioning prototype.

Estonian Air Force

300-300

We are proud to be the first authority in Lower Saxony to launch an AI-supported chatbot, thus significantly improving communication with citizens even in the event of a crisis. A big thank you goes to our colleagues at Nortal, who were able to accurately identify our needs and, together with our team, in a very short time created a more than competitive solution using new technology."

Dr. Fabian Feil
President of the NLGA

01. Seamless GenAI Assistant

Your improved customer experience with a Seamless GenAI Assistant

Because generative Al is likely to lead to higher levels of engagement, advancements in this field are likely to push the maturity of the digital human technology - virtual characters powered by a comprehensive set of AI technologies. For example, in digital customer success and customer service, humans will become more knowledgeable as generative Al use expands with customers and buyers across the business. In addition, advanced use cases include digital human influencers that use generative Al technology as both a source and a delivery model of content. 

The expansion of generative Al will rapidly advance digital humans' ability to respond to natural language queries and engage in depth. 

Challenge

Because generative Al is likely to lead to higher levels of engagement, advancements in this field are likely to push the maturity of the digital human technology - virtual characters powered by a comprehensive set of AI technologies. For example, in digital customer success and customer service, humans will become more knowledgeable as generative Al use expands with customers and buyers across the business. In addition, advanced use cases include digital human influencers that use generative Al technology as both a source and a delivery model of content. 

The expansion of generative Al will rapidly advance digital humans' ability to respond to natural language queries and engage in depth. 

 

Challenges in telecommunications include poor customer service results as the list of products and services is overwhelming for employees; employee retention as the profession is too exhaustive to onboard gradually and employees tend to leave due to high stress; the attention of the customer service expert goes to looking for information focusing on getting the documents right instead of listening, offering better solutions that can result in extra sales for the company on top of customer loyalty and satisfaction. 

Peak times make workforce planning very difficult and customers end up waiting the longest when they are in need the most. 

 

Data: there is a lot to take from calls to R&D but oftentimes this information is lost in calls. 

 

LLMs can be used to automate customer support tasks (in multiple languages) such as answering FAQs and providing basic troubleshooting assistance, freeing up staff to work on more complex issues, providing understanding and better solutions. The models can also be used to analyze customer support sessions and estimate the number of positive interactions. 

 kõrvale: According to Gartner, by 2025, 50% of generative Al initiatives will have improved reliability and transparency by combining deep learning foundation models with knowledge graphs or other composite Al elements. 

 Generative AI is revolutionizing the way businesses engage with their customers. By integrating a Seamless GenAI Assistant—offering chatbot, voice bot, and vision capabilities—telecommunications companies can address persistent industry challenges and unlock new levels of efficiency and customer satisfaction. 

Why add a Seamless GenAI Assistant to your team?
  1. Boost engagement and expertise among your team

   - Generative AI empowers digital assistants to provide fast, accurate, and insightful responses, ensuring every customer interaction is more engaging and valuable. 

   - The AI evolves continuously, enabling digital customer service agents to handle increasingly complex queries with ease.   

 

  1. Overcome key challenges 

   - Improve Customer Service: AI assistants alleviate the overwhelm on employees by handling routine tasks, enabling team members to focus on building loyalty and driving additional sales.   

   - Enhance Team Efficiency: During peak times, AI scales effortlessly, reducing wait times and ensuring consistent service when demand is highest.   

   - Ease Employee Turnover: AI assists in knowledge management and reduces stress on employees, leading to higher retention rates.   

 

  1. Turn data into insights

   - AI can capture and analyze valuable data from customer interactions, providing actionable insights for R&D, product innovation, and workforce planning. 

 

The competitive edge for telcos 

 

- Multilingual automation: Handle customer queries across regions with AI-powered support in multiple languages.   

- Wise customer journeys: AI enables real-time listening and solution recommendations, delivering personalized experiences that build loyalty.   

- Useful analytics: Use AI to measure customer sentiment, improve service quality, and identify opportunities for growth.   

 By incorporating a Seamless GenAI Assistant you’re not just adding a tool—you’re adding the soul of how your business connects with its customers.  

Enabling your team to focus on what matters most: delivering exceptional service and driving growth. Your team will shine because they can concentrate on making customers your biggest advocates in the market. 

Icon Intelligent search

Intelligent Search

Harness the power of multiple LLMs to turn both external data and your internal company data into a vast source of valuable insights. Ask questions in any language and get a neatly summarized answer in the same language. Intelligent search is installed within your controlled environment, so you choose what data is shared and who can see it. 

Intelligent Match

Connect master data records across your company – regardless of format or quality. Identify a golden record that can be applied throughout the hierarchy or reports to provide consolidated insights. LLMs can be applied to enable seamless matching and improved results.

Icon Intelligent match
Icon Digital assistants

Digital Assistants

Up your intelligence game with digital assistants for internal use, customer use, or both. Digital assistants can integrate with Nortal Tark’s Intelligent Search and Matching APIs to give you a ChatGPT-style experience. Assistants remember previous conversations and queries, and can be fine-tuned to only use your data. You can even add the option for an automatic Google search if there’s no match in your company data. 

Document Chatting

Imagine grappling with a lengthy 50-page RFP, urgently needing clarity on key deliverables and deadlines. With our document chatting functionality, you can swiftly obtain the answers you need in mere seconds. Simply upload your document to the tool, pose your question, and receive an instant response. Streamline your workflow and accelerate decision-making with ease. 

Icon Document chatting
Icon Intelligent search
Intelligent search
Harness the power of multiple LLMs to turn both external data and your internal company data into a vast source of valuable insights. Ask questions in any language and get a neatly summarized answer in the same language. Intelligent search is installed within your controlled environment, so you choose what data is shared and who can see it.
Icon Intelligent match
Intelligent match
Connect master data records across your company – regardless of format or quality. Identify a golden record that can be applied throughout the hierarchy or reports to provide consolidated insights. LLMs can be applied to enable seamless matching and improved results.
Icon Digital assistants
Digital assistants
Up your intelligence game with digital assistants for internal use, customer use, or both. Digital assistants can integrate with Nortal Tark’s Intelligent Search and Matching APIs to give you a ChatGPT-style experience. Assistants remember previous conversations and queries, and can be fine-tuned to only use your data. You can even add the option for an automatic Google search if there’s no match in your company data.
Icon Document generator

Document Generator

Effortlessly create proposals, tenders, and more with just a few clicks. Choose your preferred format – Word, PowerPoint, or PDF – and let our tool do the rest. Seamlessly integrated into your workflow, it operates flawlessly on the web, within Teams, or wherever you work best. Choose from a variety of templates, customize chapters, and tailor language to suit your needs. The possibilities are limitless. 

Icon Document chatting
Document chatting
Imagine grappling with a lengthy 50-page RFP, urgently needing clarity on key deliverables and deadlines. With our document chatting functionality, you can swiftly obtain the answers you need in mere seconds. Simply upload your document to the tool, pose your question, and receive an instant response. Streamline your workflow and accelerate decision-making with ease.
Icon Document generator
Document generator
Effortlessly create proposals, tenders, and more with just a few clicks. Choose your preferred format – Word, PowerPoint, or PDF – and let our tool do the rest. Seamlessly integrated into your workflow, it operates flawlessly on the web, within Teams, or wherever you work best. Choose from a variety of templates, customize chapters, and tailor language to suit your needs. The possibilities are limitless.
contact us

Want to know what else we have done?

Welcome to the Flow

Hand-crafted unique websites.

We bring together innovative designers, pixel perfect developers and data driven strategists to create a boutique experience at enterprise scale.

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Offering high value solutions and services.

Combining our research, years of experience and a lil’ bit of magic, we define what success looks like for your project.

Offering high value solutions and services.

Combining our research, years of experience and a lil’ bit of magic, we define what success looks like for your project.

Offering high value solutions and services.

Combining our research, years of experience and a lil’ bit of magic, we define what success looks like for your project.

Offering high value solutions and services.

Combining our research, years of experience and a lil’ bit of magic, we define what success looks like for your project.
Welcome to the Flow

We craft valuable experiences that push brands forward.

We bring together innovative designers, pixel perfect developers and data driven strategists to create a boutique experience at enterprise scale.

  • Awesome! I love how easy it is to work on an art project with your team! The outcome is always amazing!
    Henry Smith
    Flow Agency
  • Awesome! I love how easy it is to work on an art project with your team! The outcome is always amazing!
    Henry Smith
    Flow Agency
  • Awesome! I love how easy it is to work on an art project with your team! The outcome is always amazing!
    Henry Smith
    Flow Agency
  • Awesome! I love how easy it is to work on an art project with your team! The outcome is always amazing!
    Henry Smith
    Flow Agency
  • Awesome! I love how easy it is to work on an art project with your team! The outcome is always amazing!
    Henry Smith
    Flow Agency
Welcome to the Flow

Start creating your website today.

parallax_04
  • step1_new-2
    Understand the challenge
    AI is a broad field so it is essential that everyone involved has a clear and realistic understanding of how AI technologies work, what they can do, and whether the organization is ready to deploy AI.   
  • step2-1
    Identify opportunities
    Where could AI solutions bring real benefits to the organization? We recommend involving cross-functional people in different departments in discussions so a wide range of different perspectives can be collected. 
  • step3-1
    Validate feasibility
    Ensure access to data or the possibility to generate realistic sample data is granted including realistic data quality. 
  • step4
    Conduct a pilot
    Matching identified real-use cases with suitable types of AI allows for the creation of prototypes that can be tested for their potential within the context of the organization. It’s essential that the testing stage involves real end-users so their demands can be thoroughly understood.  
  • step5
    Plan change management
    A change management plan outlines the strategies, processes, and communication approaches for managing organizational change effectively.   
  • step6
    Set up a feedback system 
    Once launched, feedback from users and other stakeholders allows the solutions to be rapidly iterated and improved. 

Click to see more

contact us

Want to know what else we have done?

Step 01.

Understand the challenge

AI is a broad field so it is essential that everyone involved has a clear and realistic understanding of how AI technologies work, what they can do, and whether the organization is ready to deploy AI.   

Step 02.

Identify opportunities 

Where could AI solutions bring real benefits to the organization? We recommend involving cross-functional people in different departments in discussions so a wide range of different perspectives can be collected. 

Step 03.

Validate feasibility

Ensure access to data or the possibility to generate realistic sample data is granted – (including realistic data quality). 

Step 04.

Conduct a pilot

Matching identified real-use cases with suitable types of AI allows for the creation of prototypes that can be tested for their potential within the context of the organization. It’s essential that the testing stage involves real end-users so their demands can be thoroughly understood.  

Step 05.

Plan change management

A change management plan outlines the strategies, processes, and communication approaches for managing organizational change effectively.   

Step 06.

Set up a feedback system 

Once launched, feedback from users and other stakeholders allows the solutions to be rapidly iterated and improved. 

taltech
TalTech University

Finding answers faster in an academic environment

A tailored Nortal Tark solution integrated with TalTech’s infrastructure allows university employees to ask questions regarding internal, external, and legal documents. The frontend follows the TalTech style guide and automated refreshing of the document store is being developed. 

ESDEC

Improving the efficiency of rooftop solar installations

The GIP Intelligent Search project, part of ESDEC Solar Group's Global Installer Platform, combines intelligent search and digital assistant capabilities to enable rooftop solar installers to efficiently manage their installations, access relevant information seamlessly, and interact with the platform in a conversational manner, enhancing the overall user experience. 

solar

Seamless GenAI Assistant is your new type-A teammate

Some challenges in telecommunications include  
  • Lower customer service results as the list of products and services is overwhelming for employees 
  • Employee retention as the profession is too exhaustive to onboard gradually and employees tend to leave due to high stress 
  • The attention of the customer service expert goes to looking for information focusing on getting the documents right instead of listening to customer challenges 
  • Offering better solutions that can result in extra sales for the company on top of customer loyalty and satisfaction
  • Peak times make workforce planning very difficult and customers end up waiting the longest when they are in need the most
  • In addition, there is a lot to learn from calls for R&D but oftentimes this information is lost as it is not marked down due to the speed of interaction
Solutions  
  • GenAI Assistant can give fast thorough answers from databases 
  • The team members do not have to memorize tons of information in order to provide great service and help 
  • By fetching information from the GenAI Assistant, the expert can show empathy, great listening skills, offer new solutions, products and services resulting in upsell, customer loyalty and raise the standard of the overall customer service 
  • By using the GenAI Assistant, peak times will be stabilized and wait lines shortened 
  • Research and Development will benefit by automated reporting when creating products based on customer needs
     




Ken_tilk_quote purple
"Telecommunication companies are inherently performance-driven, with a remarkable ability to anticipate challenges in customer service. By using Generative AI, they can reduce costs due to better employee retention by 15-25%, delivering personalized and efficient solutions at scale."


Ken Tilk, Head of Data and AI, Nortal

This project has provided us with valuable insights into current AI models and their capabilities.

Karl-Morten Koppel
Head of IT systems of the Parliament of Estonia

Exceptionally smooth cooperation with Nortal engineers ensured a rapid Nation-wide launch of the well-functioning prototype.

Estonian Air Force

The cooperation with Nortal was smooth, efficient and met our expectations.

Raul Hanson
Head of IT at TalTech

“AI solutions are here to stay, so we must find good ways to incorporate them in our everyday processes. For us, transforming knowledge management across various platforms and external websites was the perfect place to start.”​

Raul Hanson
Head of IT at TalTech University

“We are proud to be the first authority in Lower Saxony to launch an AI-supported chatbot, thus significantly improving communication with citizens even in the event of a crisis. A big thank you goes to our colleagues at Nortal, who were able to accurately identify our needs and, together with our team, in a very short time created a more than competitive solution using new technology."

Dr. Fabian Feil
President of the NLGA

“This project has provided us with valuable insights into current AI models and their capabilities. It marks an important step in identifying how and where AI can be most effectively applied to maximize benefits, with the goal of improving both efficiency and the quality of services in the future, allowing citizens, MPs, and parliamentary staff to save time and work more productively.”

Karl-Morten Koppel
Head of IT systems of the Parliament of Estonia

“Exceptionally smooth cooperation with Nortal engineers ensured a rapid Nation-wide launch of the well-functioning prototype.”

Estonian Air Force

See what we've done for others:

Life without GenAI is costlier than you think

It is the perfect time to add GenAI to your team

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the starting user count where Intelligent search pays off within a month
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is the optimal time spent per document searching for files without GenAI
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of working hours spent on searching information and retrieving documents
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of your customer service budget that could be relieved by adopting GenAI Assistants

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