Nortal & Aftia: Powering Seamless Adobe API Integration

“AI solutions are here to stay, so we must find good ways to incorporate them in our everyday processes. For us, transforming knowledge management across various platforms and external websites was the perfect place to start.”

Raul Hanson
Head of IT at TalTech University

This project has provided us with valuable insights into current AI models and their capabilities. It marks an important step in identifying how and where AI can be most effectively applied to maximize benefits, with the goal of improving both efficiency and the quality of services in the future, allowing citizens, MPs, and parliamentary staff to save time and work more productively.

Karl-Morten Koppel
Head of IT systems of the Parliament of Estonia

Exceptionally smooth cooperation with Nortal engineers ensured a rapid Nation-wide launch of the well-functioning prototype.

Estonian Air Force

We are proud to be the first authority in Lower Saxony to launch an AI-supported chatbot, thus significantly improving communication with citizens even in the event of a crisis. A big thank you goes to our colleagues at Nortal, who were able to accurately identify our needs and, together with our team, in a very short time created a more than competitive solution using new technology."

Dr. Fabian Feil
President of the NLGA

Because generative Al is likely to lead to higher levels of engagement, advancements in this field are likely to push the maturity of the digital human technology - virtual characters powered by a comprehensive set of AI technologies. For example, in digital customer success and customer service, humans will become more knowledgeable as generative Al use expands with customers and buyers across the business. In addition, advanced use cases include digital human influencers that use generative Al technology as both a source and a delivery model of content.

The expansion of generative Al will rapidly advance digital humans' ability to respond to natural language queries and engage in depth.

Challenges in telecommunications include poor customer service results as the list of products and services is overwhelming for employees; employee retention as the profession is too exhaustive to onboard gradually and employees tend to leave due to high stress; the attention of the customer service expert goes to looking for information focusing on getting the documents right instead of listening, offering better solutions that can result in extra sales for the company on top of customer loyalty and satisfaction.

Peak times make workforce planning very difficult and customers end up waiting the longest when they are in need the most.

Data: there is a lot to take from calls to R&D but oftentimes this information is lost in calls.

LLMs can be used to automate customer support tasks (in multiple languages) such as answering FAQs and providing basic troubleshooting assistance, freeing up staff to work on more complex issues, providing understanding and better solutions. The models can also be used to analyze customer support sessions and estimate the number of positive interactions.

kõrvale: According to Gartner, by 2025, 50% of generative Al initiatives will have improved reliability and transparency by combining deep learning foundation models with knowledge graphs or other composite Al elements.

Generative AI is revolutionizing the way businesses engage with their customers. By integrating a Seamless GenAI Assistant—offering chatbot, voice bot, and vision capabilities—telecommunications companies can address persistent industry challenges and unlock new levels of efficiency and customer satisfaction.

Boost engagement and expertise among your team

- Generative AI empowers digital assistants to provide fast, accurate, and insightful responses, ensuring every customer interaction is more engaging and valuable.

- The AI evolves continuously, enabling digital customer service agents to handle increasingly complex queries with ease.

Overcome key challenges

- Improve Customer Service: AI assistants alleviate the overwhelm on employees by handling routine tasks, enabling team members to focus on building loyalty and driving additional sales.

- Enhance Team Efficiency: During peak times, AI scales effortlessly, reducing wait times and ensuring consistent service when demand is highest.

- Ease Employee Turnover: AI assists in knowledge management and reduces stress on employees, leading to higher retention rates.

Turn data into insights

- AI can capture and analyze valuable data from customer interactions, providing actionable insights for R&D, product innovation, and workforce planning.

The competitive edge for telcos

- Multilingual automation: Handle customer queries across regions with AI-powered support in multiple languages.

- Wise customer journeys: AI enables real-time listening and solution recommendations, delivering personalized experiences that build loyalty.

- Useful analytics: Use AI to measure customer sentiment, improve service quality, and identify opportunities for growth.

By incorporating a Seamless GenAI Assistant you’re not just adding a tool—you’re adding the soul of how your business connects with its customers.

Enabling your team to focus on what matters most: delivering exceptional service and driving growth. Your team will shine because they can concentrate on making customers your biggest advocates in the market.

Digital assistants

Up your intelligence game with digital assistants for internal use, customer use, or both. Digital assistants can integrate with Nortal Tark’s Intelligent Search and Matching APIs to give you a ChatGPT-style experience. Assistants remember previous conversations and queries, and can be fine-tuned to only use your data. You can even add the option for an automatic Google search if there’s no match in your company data.

Document chatting

Imagine grappling with a lengthy 50-page RFP, urgently needing clarity on key deliverables and deadlines. With our document chatting functionality, you can swiftly obtain the answers you need in mere seconds. Simply upload your document to the tool, pose your question, and receive an instant response. Streamline your workflow and accelerate decision-making with ease.

Document generator

Effortlessly create proposals, tenders, and more with just a few clicks. Choose your preferred format – Word, PowerPoint, or PDF – and let our tool do the rest. Seamlessly integrated into your workflow, it operates flawlessly on the web, within Teams, or wherever you work best. Choose from a variety of templates, customize chapters, and tailor language to suit your needs. The possibilities are limitless.

Awesome! I love how easy it is to work on an art project with your team! The outcome is always amazing!

Henry Smith

Flow Agency
Awesome! I love how easy it is to work on an art project with your team! The outcome is always amazing!

Henry Smith

Flow Agency
Awesome! I love how easy it is to work on an art project with your team! The outcome is always amazing!

Henry Smith

Flow Agency
Awesome! I love how easy it is to work on an art project with your team! The outcome is always amazing!

Henry Smith

Flow Agency
Awesome! I love how easy it is to work on an art project with your team! The outcome is always amazing!

Henry Smith

Flow Agency

Understand the challenge

AI is a broad field so it is essential that everyone involved has a clear and realistic understanding of how AI technologies work, what they can do, and whether the organization is ready to deploy AI.
Identify opportunities

Where could AI solutions bring real benefits to the organization? We recommend involving cross-functional people in different departments in discussions so a wide range of different perspectives can be collected.
Validate feasibility

Ensure access to data or the possibility to generate realistic sample data is granted – including realistic data quality.
Conduct a pilot

Matching identified real-use cases with suitable types of AI allows for the creation of prototypes that can be tested for their potential within the context of the organization. It’s essential that the testing stage involves real end-users so their demands can be thoroughly understood.
Plan change management

A change management plan outlines the strategies, processes, and communication approaches for managing organizational change effectively.
Set up a feedback system

Once launched, feedback from users and other stakeholders allows the solutions to be rapidly iterated and improved.