Simplifying government, building trust
Citizens expect reliable, high-quality digital services, and delivering that builds trust. We help you simplify access to public sector services with secure, transparent systems that eliminate bureaucratic complexity.
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Nortal Tark
Take the AI fast-track to business optimization.
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With a bold national plan, UKG is setting a global standard in AI to drive growth, boost productivity, and transform public services through safe, responsible innovation. At Nortal, our public sector practice is focused on turning this vision into reality. From shaping digital strategies, joining up data and digital infrastructure, to delivering GenAI‒enabled tools that streamline services and empower citizens, we can help unlock the UK's potential in data and AI for a smarter, more sustainable future.
We build trust by delivering digital services citizens can depend on
Governments need trusted partners to deliver secure, high-impact solutions when failure isn’t an option. Nortal has been at the heart of transforming the world’s most advanced digital governments. With a proven track record, including driving Estonia’s rise as the world’s most digitally advanced nation, Nortal is ready to guide Canada on a similar path.
We combine global expertise with local knowledge to transform how governments serve citizens. By applying best practices from leading digital governments, we deliver actionable solutions that drive real, measurable results for the public good.
"Public trust is the real struggle for digital services. As e-commerce standards rise, governments feel the pressure to keep up. But the main challenge isn't tech, its trust."
– Darren Hedges, Country Manager for Nortal Canada
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01
Digital public infrastructure
Create digital public infrastructure that streamlines data exchange, giving governments real-time insights to make smarter decisions and drive economic growth
02
Data exchange and interoperability
Establish a mature digital state that allows data to move easily across agency boundaries, breaking down silos and aligning institutions for better interoperability and streamlined operations.
03
AI readiness for growth in public services
Prepare and plan to adopt AI technologies, setting up public sector success. Transform AI from a passive tool to an active driver of better decision-making and improved service delivery.
"Three decades later, the resulting perfect storm has brought us to where Estonia is now – the first in the world to offer 99% of public services online 24/7, making the nation one of the world’s most trusted administrations. Nortal has been a driving force behind the strategic transformation and has since delivered 40% of what is collectively known as the Estonian e-government."
– Priit Alamäe, CEO of Nortal
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How to buy
Our services are available through multiple public sector frameworks listed below: These provide a compliant, cost efficient route to buy services, including options to procure by further competition, direct award or via catalogue depending on the framework. For further advice please don't hesitate to contact us at uk-tenders@nortal.com
- Overview - This Crown Commercial Service framework provides access to the latest cloud based technology and innovation through a regularly refreshed agreement via the Digital Marketplace.
- Start / End date: 09/11/2022 to 08/11/2024
- How Nortal / 3DOT can help - 3DOT are listed on Lots 1, 2 and 3 covering a range in leading Cyber Security offerings - see the full range here: https://www.applytosupply.digitalmarketplace.service.gov.uk/g-cloud/search?q=3DoT%20Solutions
- Linked collateral
- How to buy - Follow the six-step buying process on the Digital Marketplace. Visit RM1557.13 on the Crown Commercial Service website for full details.
- Overview - This is a Crown Commercial Service (CCS) framework for all public sector customers to access suppliers who can design, build and provide bespoke digital services using an agile approach.
- Start / End date: 28/06/2022 to 27/06/2025
- How Nortal / 3DOT can help - We're improving millions of lives by working in partnership with government to design and deliver transformed digital services. Our two-decade history of successful transformation has been distilled into a single framework that guides everything we do. We call it Seamless Methodology. Find out more here: https://nortal.com/about/seamless-methodology/
- Linked collateral -
- How to buy - Purchasing through this agreement is by further competition only via the digital marketplace. Visit RM1043.8 on the Crown Commercial Service website for full details.
- Overview - This is a Crown Commercial Service dynamic purchasing system (DPS) framework offering a range of cyber security services to help improve organisational cyber resilience and security posture.
- Start / End date: 14/02/2020 to 14/02/2027
- How Nortal / 3DOT can help - We are listed on lots..... 3DOT has proven its status as a supplier and consultant to central government departments, military agencies and intelligence services, navigating some of the most hostile terrain the cyber security world has to offer. We provide market leading cyber security consultancy services from design through to deployment and implementation, matching expertise with projects to optimise the most efficient and effective solutions for your organisation.
- Linked collateral - link to relevant insights...
- How to buy - You must run a mini competition to select a supplier. The supplier shortlist is created using the dynamic purchasing system (DPS) marketplace. Visit RM3764.3 on the Crown Commercial Service website for full details.
- Overview - This is a Dynamic Purchasing System (DPS) which supports customers to scope the problem or project, understand how to solve problems using AI and to maximise value and increase efficiency of processes. This DPS is organised into four distinct categories:
- Scope of Engagement
- Type of AI
- Medical AI Technology
Sector
- Start / End date: 03/09/2020 to 04/11/2026
- How Nortal / 3DOT can help - From shaping digital strategies, joining up data and digital infrastructure, to delivering GenAI‒enabled tools that streamline services and empower citizens, we can help unlock the UK's potential in data and AI for a smarter, more sustainable future.
- Linked collateral - link to relevant insights...
- How to buy - You must run a mini competition to select a supplier. The supplier shortlist is created using four filter areas within the DPS. Visit RM6200 on the Crown Commercial Service website for full details.
- Overview - The NEPRO³ framework is for the procurement of specialist professional services and consultancy.
- Start / End date: 01/09/2019 to 01/09/2027
- How Nortal / 3DOT can help - list the categories and service codes that we provide
- Linked collateral - link to relevant insights...
- How to buy - Visit https://www.nepo.org/solutions/nepro-3/specialist-professional-services-nepro-3 for full details
Strategic assessment for rapid, impactful digital transformation
Let’s assess where you stand and identify the next steps for your journey. Reach out to explore how we can deliver fast, impactful results and lay a strong foundation for your digital future.
Contact us at ca@nortal.com
Unlocking public sector potential: Delivering the government’s growth vision
With a bold national plan, the UK Government is setting a global standard in AI to drive growth, boost productivity, and transform public services through safe, responsible innovation. At Nortal, our public sector practice is focused on turning this vision into reality.
![UK Big ben in city lights UK Big ben in city lights](https://info.nortal.com/hs-fs/hubfs/uk_gov_hero%20(1).jpg?width=2000&height=1271&name=uk_gov_hero%20(1).jpg)
Intelligent Search
Harness the power of multiple LLMs to turn both external data and your internal company data into a vast source of valuable insights. Ask questions in any language and get a neatly summarized answer in the same language. Intelligent search is installed within your controlled environment, so you choose what data is shared and who can see it.
Intelligent Match
Connect master data records across your company – regardless of format or quality. Identify a golden record that can be applied throughout the hierarchy or reports to provide consolidated insights. LLMs can be applied to enable seamless matching and improved results.
Digital Assistants
Up your intelligence game with digital assistants for internal use, customer use, or both. Digital assistants can integrate with Nortal Tark’s Intelligent Search and Matching APIs to give you a ChatGPT-style experience. Assistants remember previous conversations and queries, and can be fine-tuned to only use your data. You can even add the option for an automatic Google search if there’s no match in your company data.
Document Chatting
Imagine grappling with a lengthy 50-page RFP, urgently needing clarity on key deliverables and deadlines. With our document chatting functionality, you can swiftly obtain the answers you need in mere seconds. Simply upload your document to the tool, pose your question, and receive an instant response. Streamline your workflow and accelerate decision-making with ease.
Intelligent search
Intelligent match
Digital assistants
Document Generator
Effortlessly create proposals, tenders, and more with just a few clicks. Choose your preferred format – Word, PowerPoint, or PDF – and let our tool do the rest. Seamlessly integrated into your workflow, it operates flawlessly on the web, within Teams, or wherever you work best. Choose from a variety of templates, customize chapters, and tailor language to suit your needs. The possibilities are limitless.
Document chatting
Document generator
Hand-crafted unique websites.
We bring together innovative designers, pixel perfect developers and data driven strategists to create a boutique experience at enterprise scale.
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Offering high value solutions and services.
Offering high value solutions and services.
Offering high value solutions and services.
Offering high value solutions and services.
We craft valuable experiences that push brands forward.
We bring together innovative designers, pixel perfect developers and data driven strategists to create a boutique experience at enterprise scale.
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Awesome! I love how easy it is to work on an art project with your team! The outcome is always amazing!
Henry Smith
Flow Agency -
Awesome! I love how easy it is to work on an art project with your team! The outcome is always amazing!
Henry Smith
Flow Agency -
Awesome! I love how easy it is to work on an art project with your team! The outcome is always amazing!
Henry Smith
Flow Agency -
Awesome! I love how easy it is to work on an art project with your team! The outcome is always amazing!
Henry Smith
Flow Agency -
Awesome! I love how easy it is to work on an art project with your team! The outcome is always amazing!
Henry Smith
Flow Agency
![client_01](https://f.hubspotusercontent40.net/hub/20147996/hubfs/client_01.png?width=250&height=100&name=client_01.png)
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Understand the challenge
AI is a broad field so it is essential that everyone involved has a clear and realistic understanding of how AI technologies work, what they can do, and whether the organization is ready to deploy AI. -
Identify opportunities
Where could AI solutions bring real benefits to the organization? We recommend involving cross-functional people in different departments in discussions so a wide range of different perspectives can be collected. -
Validate feasibility
Ensure access to data or the possibility to generate realistic sample data is granted – including realistic data quality. -
Conduct a pilot
Matching identified real-use cases with suitable types of AI allows for the creation of prototypes that can be tested for their potential within the context of the organization. It’s essential that the testing stage involves real end-users so their demands can be thoroughly understood. -
Plan change management
A change management plan outlines the strategies, processes, and communication approaches for managing organizational change effectively. -
Set up a feedback system
Once launched, feedback from users and other stakeholders allows the solutions to be rapidly iterated and improved.
Click to see more
Want to know what else we have done?
Understand the challenge
AI is a broad field so it is essential that everyone involved has a clear and realistic understanding of how AI technologies work, what they can do, and whether the organization is ready to deploy AI.
Identify opportunities
Where could AI solutions bring real benefits to the organization? We recommend involving cross-functional people in different departments in discussions so a wide range of different perspectives can be collected.
Validate feasibility
Ensure access to data or the possibility to generate realistic sample data is granted – (including realistic data quality).
Conduct a pilot
Matching identified real-use cases with suitable types of AI allows for the creation of prototypes that can be tested for their potential within the context of the organization. It’s essential that the testing stage involves real end-users so their demands can be thoroughly understood.
Plan change management
A change management plan outlines the strategies, processes, and communication approaches for managing organizational change effectively.
Set up a feedback system
Once launched, feedback from users and other stakeholders allows the solutions to be rapidly iterated and improved.
![taltech taltech](https://info.nortal.com/hubfs/taltech.jpg)
Finding answers faster in an academic environment
A tailored Nortal Tark solution integrated with TalTech’s infrastructure allows university employees to ask questions regarding internal, external, and legal documents. The frontend follows the TalTech style guide and automated refreshing of the document store is being developed.
Improving the efficiency of rooftop solar installations
The GIP Intelligent Search project, part of ESDEC Solar Group's Global Installer Platform, combines intelligent search and digital assistant capabilities to enable rooftop solar installers to efficiently manage their installations, access relevant information seamlessly, and interact with the platform in a conversational manner, enhancing the overall user experience.
![solar solar](https://info.nortal.com/hubfs/solar.jpg)
Join us at upcoming events and conferences
Government Innovation Week – February 26, 2025 | 2:30 PM EST
Ottawa Conference and Event Centre, Ottawa
Citizen-centric digital services: breaking through government silos in the AI era
Join Allan Bernard, GovTech Lead Architect at Nortal, to explore how to deliver citizen-centric services across government silos.
As the digital gap widens and private sector innovation reshapes expectations, governments face growing pressure to modernize. The shift to citizen-centric services, personalized, life-event-based, and AI-augmented, offers a vital path forward.
Join the conversation to explore what this means for Canada's public sector
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Government Innovation Week 2025
Don’t miss our keynote on transforming digital public infrastructure.
Learn more
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CIO Leadership Breakfast
Join us this March for insights on the future of tech-driven public leadership.
Register now
![webinar_interoperability webinar_interoperability](https://info.nortal.com/hubfs/webinar_interoperability.jpg)
Exclusive Meet-Up with the Estonian Consul
Join us for an intimate breakfast or lunch event in Edmonton this Feb/March. Connect with thought leaders on government innovation.
Sign up
Article
A digital wake-up call: reinforcing cybersecurity in the legal sector
Benjamin Franklin once said "in this world, nothing is certain but death and taxes." Almost 250 years on, one wonders whether cyberattacks would have been included in that quote had it been made following the advent of the digital revolution.
Article
A digital wake-up call: reinforcing cybersecurity in the legal sector
Benjamin Franklin once said "in this world, nothing is certain but death and taxes." Almost 250 years on, one wonders whether cyberattacks would have been included in that quote had it been made following the advent of the digital revolution.
Article
A digital wake-up call: reinforcing cybersecurity in the legal sector
Benjamin Franklin once said "in this world, nothing is certain but death and taxes." Almost 250 years on, one wonders whether cyberattacks would have been included in that quote had it been made following the advent of the digital revolution.