More efficient space utilization - achieving savings on fixed costs by increasing utilization rates and consolidating 

An organization needs premises in order to provide physical service delivery. With current practices, the utilization rates of office spaces often remain significantly low which creates costs in terms of excess space capacity and insufficient service production. Space resource management helps in reserving the right space for service delivery and the smooth functioning of a professional's work, as well as in organizing space reservations into a cohesive whole.  

Our solution integrates appointment data, optimizes room allocations based on factors like doctor movement, and seamlessly syncs results with Outlook calendars, using HL7 FHIR standard interfaces. The solution can be integrated with patient information systems, facility services, and other background systems. 

Personnel resource allocation planning – the cornerstone of efficient service delivery

In industries where service delivery requires professionals with a variety of different skills and qualifications, an unnecessary amount of time and effort is spent on planning. Processes can be fragmented, and manual, and rely on the specialized knowledge and expertise of individual people. We have co-developed with our customers a solution utilizing MS Power Platform and Azure platforms.  

The benefits of the solution lie in centralized data management, where everyone can see the information according to their user role needs. Shared information flows through the system from one stage of the process to the next, reducing manual work and errors combined with the usage of historical data used as a basis for plans and for developing operations.  

Process automation in an industrial environment

A manufacturing client suffered from a very manual, and therefore slow and error-prone, purchase order processing system which required manual conversion and data entry to an ERP system. To speed up and automate the process we did a Robotic Process Automation (RPA) Proof of Concept (PoC) project to evaluate the compatibility of Microsoft Power Automate with Oracle EBS and assess the feasibility and benefits of automating our customer’s order creation process. 

Product marketing data management solution

A future-focused sales and customer service concept and tools for building deeper customer relationships

Significant challenges can arise from a fragmented tool landscape and scattered customer-related data, leading to limited visibility into customer interactions. This disconnection complicates the management of these interactions and hinders the generation of accurate sales forecasts. Without a centralized system, leveraging customer insights becomes difficult, impeding effective customer management and strategic decision-making. 

Using Microsoft Power Platform, Dynamics 365 Sales and Customer Service, we designed and implemented a modern, cloud-based CRM solution tailored to our customer's needs. This solution enabled a centralized view of all customer interactions, streamlined the sales and service processes, and provided a solid foundation for advanced customer management and sales forecasting capabilities. 

Intelligent Search

Harness the power of multiple LLMs to turn both external data and your internal company data into a vast source of valuable insights. Ask questions in any language and get a neatly summarized answer in the same language. Intelligent search is installed within your controlled environment, so you choose what data is shared and who can see it. 

Intelligent Match

Connect master data records across your company – regardless of format or quality. Identify a golden record that can be applied throughout the hierarchy or reports to provide consolidated insights. LLMs can be applied to enable seamless matching and improved results.

Digital Assistants

Up your intelligence game with digital assistants for internal use, customer use, or both. Digital assistants can integrate with Nortal Tark’s Intelligent Search and Matching APIs to give you a ChatGPT-style experience. Assistants remember previous conversations and queries, and can be fine-tuned to only use your data. You can even add the option for an automatic Google search if there’s no match in your company data. 

Document Chatting

Imagine grappling with a lengthy 50-page RFP, urgently needing clarity on key deliverables and deadlines. With our document chatting functionality, you can swiftly obtain the answers you need in mere seconds. Simply upload your document to the tool, pose your question, and receive an instant response. Streamline your workflow and accelerate decision-making with ease. 

Document Generator

Effortlessly create proposals, tenders, and more with just a few clicks. Choose your preferred format – Word, PowerPoint, or PDF – and let our tool do the rest. Seamlessly integrated into your workflow, it operates flawlessly on the web, within Teams, or wherever you work best. Choose from a variety of templates, customize chapters, and tailor language to suit your needs. The possibilities are limitless. 

AI is a broad field so it is essential that everyone involved has a clear and realistic understanding of how AI technologies work, what they can do, and whether the organization is ready to deploy AI.   

Where could AI solutions bring real benefits to the organization? We recommend involving cross-functional people in different departments in discussions so a wide range of different perspectives can be collected. 

Ensure access to data or the possibility to generate realistic sample data is granted – (including realistic data quality). 

Matching identified real-use cases with suitable types of AI allows for the creation of prototypes that can be tested for their potential within the context of the organization. It’s essential that the testing stage involves real end-users so their demands can be thoroughly understood.  

A change management plan outlines the strategies, processes, and communication approaches for managing organizational change effectively.   

Once launched, feedback from users and other stakeholders allows the solutions to be rapidly iterated and improved. 

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