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Data readiness: a prerequisite for the public sector benefits of AI

Find out whether your organization is on the right path to deploy Artificial Intelligence for optimizing your processes. Read about the AI maturity model to understand the key stages of AI adoption. Then, take a short quiz to assess your organization's readiness and identify areas for improvement.

 

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Nortal Tark

Take the AI fast-track to business optimization.

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Are you data-ready?

How far along is your organisation when it comes to data readiness? How close are you to employing AI for a better public services? Use the maturity model to measure your progress.


 

 

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Effortless platform management

A unified low-code platform simplifies not just application development but also ongoing maintenance, reducing the burden on IT teams. With built-in automation and integration capabilities, it streamlines processes, minimizes manual coding efforts, and centralizes operations. This flexibility allows businesses to adapt quickly to changes and scale seamlessly as their needs evolve, all while maintaining efficiency and minimizing operational complexity.

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Secure governance and control

Low-code platforms come with built-in governance features that ensure compliance, security, and operational oversight. IT teams can establish clear guidelines, set role-based access controls, and monitor development activity across departments. This approach provides a structured framework for development, minimizing risks while still allowing flexibility for teams to innovate and collaborate. With centralized oversight, organizations can confidently manage security protocols, protect sensitive data, and stay compliant with industry regulations — all without slowing down the pace of development. 

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Faster development through collaboration

Empower your entire organization to innovate with citizen development, where both experienced developers and non-technical users can contribute to creating effective solutions. By removing traditional barriers to entry, low-code platforms foster a collaborative environment that speeds up the development cycle and shortens the time to marketAs a result, teams can focus on delivering impactful solutions faster, driving growth, and maintaining a competitive edge. 

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WEBINAR

GenAI in Action: Real-World Success Stories

Join our Chief Growth Officer, Liz Kiehner, on Thursday, 12 September at 2pm CET for an exclusive conversation with industry leaders who have successfully implemented GenAI solutions within their organizations. 

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Tailored low-code solutions for your industry's challenges

Every sector has distinct needs and challenges when it comes to application development and process automation. We specialize in leveraging low-code solutions to address the unique demands of various industries. With our expertise, we empower organizations to harness the full potential of low-code, ensuring that each solution is tailored to meet specific operational requirements and drive meaningful results.

Public Sector and Healthcare

The key challenges in public sector service production are related to the sustainability of the national economy. While the funds available for producing services are decreasing, the demand for services, particularly in public healthcare, is increasing due to an aging population. Additionally, as a significant portion of public sector personnel will retire in the coming years, improving productivity is essential. The low-code solutions we have developed for the public sector focus on digitizing manual and analog processes, modernizing existing business applications, and automating business processes. At their best, our solutions improve both employee and customer experience while bringing efficiency and cost savings. 

Energy and Industrial

We have successfully implemented low-code solutions for industrial clients to enhance operational efficiency and customer engagement. Our solutions have focused on automating processes, improving usability, and enriching data management, ultimately streamlining workflows and driving cost savings. By integrating advanced platforms, we enable centralized management of customer interactions and provide tools that empower organizations to make informed decisions and foster deeper relationships with their customers. 

Our answer? Nortal Tark

Our experts create tailored, cost-effective AI solutions that can deliver competitive advantage for your organization.

01 - Deploy anywhere

Nortal Tark solutions are large language model (LLM) agnostic, so you can use any LLM you like. Nortal Tark can also be deployed anywhere – in the cloud, on premise, or in a hybrid environment. 

02 - Forget one size fits all

Instead of an out of the box AI solution, you’ll benefit from our vast expertise and expert advice to help create the best use cases for your organization – in a tailored solution that meets your business needs. 

03 - Stay secure, stay in control

With Nortal Tark you are firmly in control. We take care of data security while you maintain 100% control over your data. 

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Tailored solutions for your unique needs

More efficient space utilization - achieving savings on fixed costs by increasing utilization rates and consolidating 

An organization needs premises in order to provide physical service delivery. With current practices, the utilization rates of office spaces often remain significantly low which creates costs in terms of excess space capacity and insufficient service production. Space resource management helps in reserving the right space for service delivery and the smooth functioning of a professional's work, as well as in organizing space reservations into a cohesive whole.  

Our solution integrates appointment data, optimizes room allocations based on factors like doctor movement, and seamlessly syncs results with Outlook calendars, using HL7 FHIR standard interfaces. The solution can be integrated with patient information systems, facility services, and other background systems. 

Personnel resource allocation planning – the cornerstone of efficient service delivery

In industries where service delivery requires professionals with a variety of different skills and qualifications, an unnecessary amount of time and effort is spent on planning. Processes can be fragmented, and manual, and rely on the specialized knowledge and expertise of individual people. We have co-developed with our customers a solution utilizing MS Power Platform and Azure platforms.  

The benefits of the solution lie in centralized data management, where everyone can see the information according to their user role needs. Shared information flows through the system from one stage of the process to the next, reducing manual work and errors combined with the usage of historical data used as a basis for plans and for developing operations.  

Process automation in an industrial environment

A manufacturing client suffered from a very manual, and therefore slow and error-prone, purchase order processing system which required manual conversion and data entry to an ERP system. To speed up and automate the process we did a Robotic Process Automation (RPA) Proof of Concept (PoC) project to evaluate the compatibility of Microsoft Power Automate with Oracle EBS and assess the feasibility and benefits of automating our customer’s order creation process. 

Product marketing data management solution

One of our manufacturing customers had an outdated system that was burdensome to manage, with manual steps and slow adaptation to changes. We assisted in scoping, defining, and planning the replacement of this original solution, which was built on Mendix, with the goal of improving usability and reducing costs. We developed a Product Marketing Data Management solution to enrich and maintain product marketing data, including texts and typical product properties displayed on their website in an online material selection tool for end customers. The latest version, released in March 2024, was built on the Power Platform using Canvas App and Dataverse.

A future-focused sales and customer service concept and tools for building deeper customer relationships

Significant challenges can arise from a fragmented tool landscape and scattered customer-related data, leading to limited visibility into customer interactions. This disconnection complicates the management of these interactions and hinders the generation of accurate sales forecasts. Without a centralized system, leveraging customer insights becomes difficult, impeding effective customer management and strategic decision-making. 

Using Microsoft Power Platform, Dynamics 365 Sales and Customer Service, we designed and implemented a modern, cloud-based CRM solution tailored to our customer's needs. This solution enabled a centralized view of all customer interactions, streamlined the sales and service processes, and provided a solid foundation for advanced customer management and sales forecasting capabilities. 

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Intelligent Search

Harness the power of multiple LLMs to turn both external data and your internal company data into a vast source of valuable insights. Ask questions in any language and get a neatly summarized answer in the same language. Intelligent search is installed within your controlled environment, so you choose what data is shared and who can see it. 

Intelligent Match

Connect master data records across your company – regardless of format or quality. Identify a golden record that can be applied throughout the hierarchy or reports to provide consolidated insights. LLMs can be applied to enable seamless matching and improved results.

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Digital Assistants

Up your intelligence game with digital assistants for internal use, customer use, or both. Digital assistants can integrate with Nortal Tark’s Intelligent Search and Matching APIs to give you a ChatGPT-style experience. Assistants remember previous conversations and queries, and can be fine-tuned to only use your data. You can even add the option for an automatic Google search if there’s no match in your company data. 

Document Chatting

Imagine grappling with a lengthy 50-page RFP, urgently needing clarity on key deliverables and deadlines. With our document chatting functionality, you can swiftly obtain the answers you need in mere seconds. Simply upload your document to the tool, pose your question, and receive an instant response. Streamline your workflow and accelerate decision-making with ease. 

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Icon Intelligent search
Intelligent search
Harness the power of multiple LLMs to turn both external data and your internal company data into a vast source of valuable insights. Ask questions in any language and get a neatly summarized answer in the same language. Intelligent search is installed within your controlled environment, so you choose what data is shared and who can see it.
Icon Intelligent match
Intelligent match
Connect master data records across your company – regardless of format or quality. Identify a golden record that can be applied throughout the hierarchy or reports to provide consolidated insights. LLMs can be applied to enable seamless matching and improved results.
Icon Digital assistants
Digital assistants
Up your intelligence game with digital assistants for internal use, customer use, or both. Digital assistants can integrate with Nortal Tark’s Intelligent Search and Matching APIs to give you a ChatGPT-style experience. Assistants remember previous conversations and queries, and can be fine-tuned to only use your data. You can even add the option for an automatic Google search if there’s no match in your company data.
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Document Generator

Effortlessly create proposals, tenders, and more with just a few clicks. Choose your preferred format – Word, PowerPoint, or PDF – and let our tool do the rest. Seamlessly integrated into your workflow, it operates flawlessly on the web, within Teams, or wherever you work best. Choose from a variety of templates, customize chapters, and tailor language to suit your needs. The possibilities are limitless. 

Icon Document chatting
Document chatting
Imagine grappling with a lengthy 50-page RFP, urgently needing clarity on key deliverables and deadlines. With our document chatting functionality, you can swiftly obtain the answers you need in mere seconds. Simply upload your document to the tool, pose your question, and receive an instant response. Streamline your workflow and accelerate decision-making with ease.
Icon Document generator
Document generator
Effortlessly create proposals, tenders, and more with just a few clicks. Choose your preferred format – Word, PowerPoint, or PDF – and let our tool do the rest. Seamlessly integrated into your workflow, it operates flawlessly on the web, within Teams, or wherever you work best. Choose from a variety of templates, customize chapters, and tailor language to suit your needs. The possibilities are limitless.
contact us

Want to know what else we have done?

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Your generative AI roadmap

AI will soon be commonplace across virtually every industry. Our roadmap to generative AI implementation with LLMs brings competitive advantages while allowing you to maintain full control and take things at a pace that suits you. We can help you gather proof of value through use-case validation and plan implementation with a focus on return on investment. 

The roadmap for implementing AI in your organization: 

Step 01 – Understand the challenge

AI is a broad field so it is essential that everyone involved has a clear and realistic understanding of how AI technologies work, what they can do, and whether the organization is ready to deploy AI.   

Step 02 – Identify opportunities

Where could AI solutions bring real benefits to the organization? We recommend involving cross-functional people in different departments in discussions so a wide range of different perspectives can be collected. 

Step 03 – Validate feasibility

Ensure access to data or the possibility to generate realistic sample data is granted – including realistic data quality. 

Step 04 – Conduct a pilot

Matching identified real-use cases with suitable types of AI allows for the creation of prototypes that can be tested for their potential within the context of the organization. It’s essential that the testing stage involves real end-users so their demands can be thoroughly understood.  

Step 05 – Plan change management

A change management plan outlines the strategies, processes, and communication approaches for managing organizational change effectively.   

Step 06 – Set up a feedback system

Once launched, feedback from users and other stakeholders allows the solutions to be rapidly iterated and improved. 

Welcome to the Flow

Hand-crafted unique websites.

We bring together innovative designers, pixel perfect developers and data driven strategists to create a boutique experience at enterprise scale.

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Offering high value solutions and services.

Combining our research, years of experience and a lil’ bit of magic, we define what success looks like for your project.

Offering high value solutions and services.

Combining our research, years of experience and a lil’ bit of magic, we define what success looks like for your project.

Offering high value solutions and services.

Combining our research, years of experience and a lil’ bit of magic, we define what success looks like for your project.

Offering high value solutions and services.

Combining our research, years of experience and a lil’ bit of magic, we define what success looks like for your project.
Welcome to the Flow

We craft valuable experiences that push brands forward.

We bring together innovative designers, pixel perfect developers and data driven strategists to create a boutique experience at enterprise scale.

  • Awesome! I love how easy it is to work on an art project with your team! The outcome is always amazing!
    Henry Smith
    Flow Agency
  • Awesome! I love how easy it is to work on an art project with your team! The outcome is always amazing!
    Henry Smith
    Flow Agency
  • Awesome! I love how easy it is to work on an art project with your team! The outcome is always amazing!
    Henry Smith
    Flow Agency
  • Awesome! I love how easy it is to work on an art project with your team! The outcome is always amazing!
    Henry Smith
    Flow Agency
  • Awesome! I love how easy it is to work on an art project with your team! The outcome is always amazing!
    Henry Smith
    Flow Agency
Welcome to the Flow

Start creating your website today.

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  • step1_new-2
    Understand the challenge
    AI is a broad field so it is essential that everyone involved has a clear and realistic understanding of how AI technologies work, what they can do, and whether the organization is ready to deploy AI.   
  • step2-1
    Identify opportunities
    Where could AI solutions bring real benefits to the organization? We recommend involving cross-functional people in different departments in discussions so a wide range of different perspectives can be collected. 
  • step3-1
    Validate feasibility
    Ensure access to data or the possibility to generate realistic sample data is granted including realistic data quality. 
  • step4
    Conduct a pilot
    Matching identified real-use cases with suitable types of AI allows for the creation of prototypes that can be tested for their potential within the context of the organization. It’s essential that the testing stage involves real end-users so their demands can be thoroughly understood.  
  • step5
    Plan change management
    A change management plan outlines the strategies, processes, and communication approaches for managing organizational change effectively.   
  • step6
    Set up a feedback system 
    Once launched, feedback from users and other stakeholders allows the solutions to be rapidly iterated and improved. 

Click to see more

contact us

Want to know what else we have done?

Step 01.

Understand the challenge

AI is a broad field so it is essential that everyone involved has a clear and realistic understanding of how AI technologies work, what they can do, and whether the organization is ready to deploy AI.   

Step 02.

Identify opportunities 

Where could AI solutions bring real benefits to the organization? We recommend involving cross-functional people in different departments in discussions so a wide range of different perspectives can be collected. 

Step 03.

Validate feasibility

Ensure access to data or the possibility to generate realistic sample data is granted – (including realistic data quality). 

Step 04.

Conduct a pilot

Matching identified real-use cases with suitable types of AI allows for the creation of prototypes that can be tested for their potential within the context of the organization. It’s essential that the testing stage involves real end-users so their demands can be thoroughly understood.  

Step 05.

Plan change management

A change management plan outlines the strategies, processes, and communication approaches for managing organizational change effectively.   

Step 06.

Set up a feedback system 

Once launched, feedback from users and other stakeholders allows the solutions to be rapidly iterated and improved. 

Our impact

Wellbeing services county of Satakunta

Space resource management in active use in Satakunta

Together with our customer 2M-IT, we have developed an agile solution for the booking and optimization of hospital reception rooms called the Space Resource Management solution. A suite of tools built on Microsoft’s low-code application Power Platform will help public administrations and services book and optimize the use of facilities. The key benefits of this solution include not only the automatic optimization of space and transparency of room reservations but also the ability to start forecasting and optimizing space for the future. 

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TalTech University

Finding answers faster in an academic environment

A tailored Nortal Tark solution integrated with TalTech’s infrastructure allows university employees to ask questions regarding internal, external, and legal documents. The frontend follows the TalTech style guide and automated refreshing of the document store is being developed. 

ESDEC

Improving the efficiency of rooftop solar installations

The GIP Intelligent Search project, part of ESDEC Solar Group's Global Installer Platform, combines intelligent search and digital assistant capabilities to enable rooftop solar installers to efficiently manage their installations, access relevant information seamlessly, and interact with the platform in a conversational manner, enhancing the overall user experience. 

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"Over the past two years, the growth in the number of business applications developed with low-code has been significant. This growth rate will continue to accelerate, and that is why we at Nortal have also invested in and expanded our expertise in the implementation and management of comprehensive, business-driven low-code ecosystems that integrate seamlessly with the customer’s existing business applications. "  

 

Mikko Lehto, Vice President Government & Health, Nortal

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Schedule your demo

Curious to discover more about our low-code solutions? Schedule a demo and let us show you!

 

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In brief

You possess mountains of data. But it's organised in disjointed- or monolithic infrastructures that cause poor user experiences. Your data aren't ready to make AI solutions possible. A proper foundation must be laid before any elegant structure can be built.

The maturity mode evaluates whether your data is well-organized and integrated, if your infrastructure supports data initiatives, and whether you have frameworks to manage AI-related risks in line with UK regulations. Additionally, it considers your in-house or external AI expertise and whether leadership is aligned with AI-driven goals for long-term strategy.

The AI readiness maturity model assesses your department's capabilities across five key areas:

  • data structure and quality,
  • infrastructure utilization,
  • ethics and compliance,
  • AI expertise,
  • and leadership support. 

 

 

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Take the quiz and uncover your AI readiness

Our 6-question AI readiness quiz is quick, insightful, and designed to reveal where you stand.

 

Unlocking public sector potential: Delivering the government’s growth vision

With a bold national plan, the UK Government is setting a global standard in AI to drive growth, boost productivity, and transform public services through safe, responsible innovation. At Nortal, our public sector practice is focused on turning this vision into reality.

 
 
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